Verzend en terugstuur beleid

Shipping and Refund Policy

Shipping Policy

Shipping Policy

At Zoomly, we are committed to delivering your order quickly, securely, and with complete transparency. Below is everything you need to know about our shipping process.

Order Processing Time

All orders are processed within 24 hours (excluding weekends and public holidays) after receiving your order confirmation via email.
Once your order has been shipped, you will receive a shipping confirmation with your tracking details.

Shipping Costs

We offer free standard shipping to all countries we currently deliver to – with no hidden fees and no minimum order value.

Shipping Area

We deliver orders to multiple countries and are continuously expanding our shipping coverage.

Trusted Carriers

We work with reliable shipping partners to ensure fast and secure delivery, including:

UPS

FedEx

USPS

Carrier selection depends on the delivery location and package size. All deliveries include tracking and insurance.

Delivery Attempts

If the first delivery attempt is unsuccessful, a second attempt will be made, or the package will be made available for pickup at your local carrier facility or parcel locker.

Shipping Options

Price

Delivery time: 3–8 business days (depending on your location).

Free

Note: We are not responsible for delays caused by the shipping carrier.

Refund Policy

We accept returns within 60 days of receiving the product – for both defective and non-defective items.
Items must be in new or lightly used condition.

Returns and exchanges are handled by mail.
The customer is responsible for organizing and paying for the return shipping label.
No restocking fees will be charged.

To initiate a return or exchange, please email us at info@zoomly.tech with your order number and the reason for the return.
We’ll be happy to assist you.

Once the returned item has been received and inspected, you will receive a confirmation email.
If the refund is approved, it will be processed within 7 business days to the original payment method.

Order Process

01.

Orders are processed within 24 hours, excluding weekends and public holidays. Items that were pre-ordered will be processed within 24 hours after they arrive in stoc

02.

Successfully placed orders will receive an email confirmation with the order details. If you have not received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us immediately at info@zoomly.tech.
No changes can be made once the order has been shipped.

04.

Please double-check that you have entered the correct address. We are not responsible for failed deliveries due to address errors provided by you. If an order is returned to us due to an incorrect address, we will refund the original order amount.

Is shipping free?

Yes! Shipping worldwide is always free — with no minimum order value.

How long does it take to receive my order?

The delivery time is 3–8 business days.

How will my order be shipped?

Your order will be shipped using one of our trusted shipping partners, depending on your delivery address.

For the United States, we typically ship with one of the following reliable carriers:

USPS (United States Postal Service)

UPS

FedEx

DHL Express

We strive to process all orders within 24 hours (excluding weekends and public holidays). The average delivery time is between 3 to 8 business days, depending on your location.